Iti’s a pitty if you have a complain about our service and / or product. We kindly ask you to inform us (in written) by email, fax or normal post. Our employees will contact you and we will try our best to solve your complain.
After we have received your complain, we will send you a receival comformation. Within 14 days after receival of your complain, we will reply you in detail, and if we need more time, we will let you know within these 14 days.
In case of a dispute, the Provider shall point out the possibility of mediation by Stichting Webshop Keurmerk. Should mediation not lead to the desired result, the dispute can be submitted to the SGW Webshop Disputes Committee [Geschillencommissie Webshop van de SGC (www.sgc.nl)].
The Provider shall give the details of the Complaints Committee or Ombudsman which it is affiliated with on its website.
The Provider is obliged to cooperate in the settlement of disputes by the Webshop Disputes Committee and compliance with the binding advice arising from this.
The laws of the Netherlands shall apply to all agreements with consumers residing in the Netherlands. The Provider shall submit to the jurisdiction of the competent judge of the Consumer’s place of residence or the Provider’s place of domicile, at the discretion of the Consumer.