GDPR 2018 – Privacy and cookie policy Q-LINN B.V. in compliance with the regulation 2016-679

Version 1.0

This page is updated on May 25th 2018 latest

Q-LINN B.V. highly respects your personal information which you leave on our website. We do everything possible to keep your personal information safe, as requested by the GDPR 2018.

Q-LINN B.V. saves your personal information in a secured database, only in this database, so we don’t share this information with others for commercial purposes. However we do need your personal information to get your order at your doorstep asap.

Your information in our hands

We use your personal information for several purposes. Below you can find exactly which purposes. We use the information you have provided us, but also the information we have collected from your visit at our webshop.

Your order delivery

For your order we have collected your name, email address, address, phone number and possible (if applicable) VAT number. With this information we can ship your order. This information is forwarded from Q-LINN B.V. to the responsible shipping partner.

Customer service

You can contact us by phone, mail and chat function at the website. In order to assist you, we will make notes, and also safe these notes if needed, for follow up, analysis and improvement of our services.

Fraud

To ban fraud we will store your personal information in a secured database. If the government asks for certain information, we will need to cooperate in this.

Improvement of our webshop and services

We are constantly active in achieving better service for our customers. Therefore it’s possible we contact you for a non-committal customer or market survey.

B to B clients and partner programs

Q-LINN B.V. will save the supplied information from our business partners. This information will be treated same as consumer information, under restriction of the GDPR 2018.

Livechat

At the website you will find a chat function provided by Tawk. Through this chat you can contact us. This chat will be saved at a secured database. On request we can delete these chats and tickets. Please let us know by email at info@q-linn.com

Payment afterwards

You can easily pay after you have received the goods trough afterpay. This payment will be accounted by the company named Afterpay. Therefore we need to offer your order details to Afterpay. Afterpay will save this information in a secured database.

Your Account

In your personal account at our webshop Q-LINN B.V. saves your given information like order history, name, email address, address, phone number and possible (if applicable) VAT number. This so next time you can easily login and have all your information available.

Reviews

In follow up from your order you will receive a request to review your order at the review site Kiyoh. You can decide yourself which information will be visible to others. Kiyoh keeps your information in a secured database. On request we can ask Kiyoh to delete you review. Please let us know by email at info@q-linn.com

Newsletter

We have a lot of information and news to share, therefore we ask you to register for our newsletter. With this newsletter we share brand and product developments, special offers for our members, company developments. If you no longer wish to receive these newsletters, you can unsubscribe trough the unsubscribe link below every newsletter.

Cookies

This website uses so called cookies.

What are cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device. What are cookies used for?

Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

You can install your browser in such a way that your browser will ask permission before placing cookies. Or even that cookies will be banned. However in the last case, it might have a negative effect on your browser experience since some parts might be banned.

This website makes use of Google Analytics, a web analysis service offered by Google Inc. (also called ‘Google’) Google Analytics uses cookies which analyses the use of our website by you as visitor.

The by cookies collected information of this website are usually send to a server of Google in the VS and stored in a secured database.

If you browse IP anonymous on our website, your IP-address will be shortened before sending by Google within the EU union.

Only in exceptional circumstances the complete IP-address will be send to the US server of Google before it’s shortened.

Google will store and review this collected information to enable us to improve the performance of our website and to offer other related services for website and internet usage.

If wanted, you can change your internet settings so the information collected by the cookies will not be saved. However in the last case, it might have a negative effect on your browser experience since some parts might be banned.

You can also prevent that information collected by the cookies at our website (including your IP-address) are send to Google, saved by Google and used by Google.

You can find more information on https://tools.google.com/dlpage/gaoptout?hl=en

QUESTIONS AND FEEDBACK

We have regularly met this privacy policy. If you have any questions about this privacy policy, please contact us:

LANSTO BV HODN Q-LINN

Overveldsestraat 20
4841 KX Prinsenbeek

+31(0)6-1084 5314

info@q-linn.com

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